Objective conducts assessment for creating CSC at leading coatings company

Objective client receives comprehensive guidance for creating shared services center and centralizing management of different business units

This Objective client is a leader in the coatings retail sector and has decades of market presence. To further strengthen its goal of bringing design to as many people as possible and becoming a key player in the digital transformation of the industry, the company partnered with Objective to enhance its internal management processes.

Integration and shared management

The main challenge for this client was optimizing the management of different business units, allowing for the identification of needs, gaps, and opportunities among them. To achieve this, it was necessary to integrate processes and create shared management across business units. Therefore, they sought strategic support from Objective to evaluate the creation of a CSC (Shared Services Center) for centralized management with standardized processes and information to improve decision-making.

Objective assessment mapping and evaluation

The Objective assessment operates in a personalized and customized manner according to each client. It identifies an organization’s maturity, as well as specific areas. For this client, the responsibilities structures of the business units were analyzed, along with process needs and gaps. This initiative also involved identifying team skills, the levels of applied methodologies, and the tools involved. This diagnosis aimed to provide a complete map of the business units and an action plan for the company to implement a CSC.

Results and future projections

The assessment results provided a clearer vision of the impacts, needs, and benefits that the implementation of a CSC would bring to the company. When put into practice, it is estimated that this shared management would result in a 20% cost reduction based on market data. Additionally, 100 employees would benefit directly and another 364 indirectly.

This project involves changes in different areas and advantages for all of them, such as the centralization of IT processes for each business unit, automation in accounting and legal processes, and systematization of management reports. Another identified benefit is the cost reduction by sharing different systems among business units. This analytical and proactive journey conducted by Objective brought greater visibility to management and consequently made decision-making easier.

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